Travel North AS (TN) arranges day and multi-day trips throughout Norway, primarily to the international market, but also nationally. Most trips take place with TN's own buses or buses that have been hired and approved by TN. Trips that go by boat or train take place with either hired equipment or public transport.
 

Common to all TN's trips is that we have our own guide/tour leader who takes care of all our guests in the best way, and who also ensures any changes of means of transport along the way on the trips.
 

TN sells multi-day trips that are all defined as package trips and are therefore included in the Package Travel Act. For package trips, the Package Travel Act will therefore be in addition to TN's terms and conditions described below.

1. General terms and conditions

1. These travel conditions apply to all trips arranged by Travel North AS with the exception of trips purchased from a sales agent/distributor.
2. By booking a trip with us, you accept these terms and conditions.

2. Booking and payment

1. Booking can be done via our website, telephone or the sales channels that TN uses.
2. A confirmation of the booking will be sent to you by email.
3. For day trips, full payment is required at the time of booking.
4. For multi-day trips, a deposit of 30% is required at the time of booking, and the remaining amount must be paid no later than 30 days before departure.

3. Prices

1. The prices stated on our website and in the booking confirmation include the entire trip as described in the tour program.
2. Any optional additional services will be specified in the program, and shall appear on the booking confirmation if they are selected.
3. The prices include all taxes and fees that TN is imposed by the authorities.
4. For multi-day trips, TN reserves the right to any price increases as a result of changes in TN's purchase prices or changes in taxes and fees. If the price increase is more than 10% of the total purchase price, the customer has the right to cancel the trip at no cost to themselves.

4. Cancellation and refund

1. All cancellations must be made via TN's customer service on +47 56325656 or info@travelnorth.com.
2. If day trips are cancelled up to 24 hours before departure, the full amount will be refunded.
3. If multi-day trips are cancelled up to 30 days before departure, the full amount will be refunded minus the deposit.
4. Cancellations made later than the aforementioned deadlines will not be refunded.

5. Cancellation

1. TN may cancel the trip for safety reasons due to bad weather or other circumstances that may compromise the safety of the trip. In such cases, a 100% refund will be given.
2. The customer has the right to cancel the trip with a full refund of the amount paid if extraordinary circumstances arise on the travel route such as natural disasters, acts of war, dangerous and contagious diseases or other similar events. The customer is obliged to give notice without undue delay if the trip is to be cancelled due to extraordinary circumstances.
3. TN has the right to cancel a trip if extraordinary circumstances arise on the travel route such as natural disasters, extreme weather, acts of war, dangerous and contagious diseases or other similar events. TN has no liability in such cases. The customer is entitled to a refund of all amounts paid.

6. Delays

1. TN cannot be held liable for delays or cancellations due to technical problems, weather conditions, or other unforeseen events affecting air, train, boat or bus transport.
2. Any compensation for such delays or cancellations must be directed to the relevant transport company.

7. Safe and secure

1. TN always follows the travel advice given by the authorities nationally and/or locally, and will always have safety as its first priority. Traveling with TN should be safe and secure.

8. Seats in the bus

1. If the customer needs more than one seat in the bus or is dependent on sitting in a seat close to the door, the customer is obliged to notify this when booking.
2. If the bus is full and no advance notice has been given of the need for 2 seats, TN reserves the right to reject or move the customer.

9. Especially about cruises

1. On cruises, we must comply with conditions set by the ship's captain and the local authorities. This may mean changes beyond TN's influence.
2. The trips are dependent on the weather. We must therefore make the special reservation that specified schedules, excursions, etc. may be changed at short notice. Such changes cannot therefore be considered errors or omissions, and TN cannot be held liable for them under the Package Travel Act.
3. If the boat is over a port where the customer has booked a day trip, the customer will be entitled to a full refund of the amount paid.

10. Allergies, special requests and diet

1. We are happy to note requests for special diabetic diets, allergies, etc., but cannot guarantee fulfillment. We would like to point out that this is at your own risk. TN must be notified of this no later than 1 week before departure on multi-day trips and no later than 24 hours before day trips.

11. Illness

1. In the event of illness on the trip, the customer is responsible for contacting their insurance company. TN does not have health personnel on the trips.
2. If a doctor/hospital visit is needed, the tour leader/guide is normally not allowed to be at the hospital.

12. Changes from our side

1. Travel North AS reserves the right to make minor changes to the itinerary.
2. In the event of major changes, you will be informed as soon as possible, and you will have the right to cancel the trip with a full refund.

13. Insurance

1. We recommend that all travelers take out travel insurance that covers cancellation, illness and accidents.

14. Liability

1. Travel North AS is not responsible for any loss or damage that occurs as a result of circumstances beyond our control, such as natural disasters, strikes or other force majeure events.
2. We are responsible for delivering the services described in the itinerary.

15. Complaints

1. Any complaints must be directed to the tour leader/guide as soon as possible during the trip.
2. If the problem cannot be resolved on site, a written complaint can be sent to us within 14 days of the end of the trip.